Terms & Service

Last Updated: August 29, 2026

Welcome to Bacooli. These Terms of Service govern your access to and use of bacooli.com, including purchases of products offered through our website.

By accessing our website, placing an order, or using our services, you agree to these Terms of Service. Please read them carefully before making a purchase.

Summary

1. Acceptance of These Terms

By accessing or using bacooli.com, you confirm that you have read, understood, and agreed to these Terms of Service and the policies referenced in them.

If you do not agree with these Terms, you should not use the website or place an order.

These Terms apply to website visitors, customers, and anyone who accesses or uses our services.

2. Store Information

The website is operated as:

Store: Bacooli

Website: bacooli.com

Address: 273 Burton Rd, Beacon Falls, CT 06403-1103, United States

Email: support@bacooli.com

Support Hours: Monday–Saturday, 8:00 AM–7:00 PM Eastern Time (ET)

Customers may contact us using the information above regarding products, orders, payments, shipping, returns, refunds, or website-related questions.

3. Eligibility to Purchase

You may purchase products from our website only if you are legally capable of entering into a binding transaction under applicable law.

If you are under the legal age required to enter into a binding contract in your jurisdiction, you may use the website only with the involvement and permission of a parent or legal guardian.

By submitting an order, you represent that the information you provide is accurate and that you are authorized to use the selected payment method.

4. Products

Bacooli sells women's clothing, including products such as:

• Shirts
• T-shirts
• Jackets
• Other women's apparel displayed on bacooli.com

Product availability may change without notice.

We make reasonable efforts to present accurate product information, including:

• Product names
• Descriptions
• Sizes
• Available variants
• Images
• Pricing
• Availability

Customers should review the entire product description and available sizing information before purchasing.

5. Product Images and Colors

We make reasonable efforts to display product photographs and colors accurately.

However, actual colors may vary slightly depending on:

• Screen type
• Display settings
• Device brightness
• Lighting conditions
• Photography conditions

Minor color differences caused by display technology do not necessarily indicate that a product is defective or incorrect.

Material differences between the product received and the product description will be handled according to our Return & Refund Policy.

6. Product Sizing

Customers are responsible for reviewing available size information before placing an order.

Where sizing information or a size chart is provided, customers should use that information when selecting a size.

If an item does not fit as expected, an eligible return or exchange may be requested within the applicable 30-day return period, subject to our Return & Refund Policy.

7. Pricing

All prices displayed on bacooli.com are shown in U.S. Dollars (USD) unless clearly stated otherwise.

We aim to display product prices accurately and transparently.

The price applicable to your purchase is the price displayed during checkout before you submit payment.

Product prices include applicable tax.

Standard shipping is charged separately at:

$6.99 per order

There are no additional standard shipping fees beyond the amount disclosed during checkout.

Before completing a purchase, customers are given an opportunity to review the applicable:

• Product price
• Quantity
• Applicable discounts
• Included tax
• Shipping charge
• Final order total

8. Pricing Errors

Although we make reasonable efforts to maintain accurate pricing, occasional typographical, technical, or system errors may occur.

If an obvious pricing error affects an order, we may contact you before fulfillment to explain the issue.

Where required, you may be offered the option to:

• Continue with the order at the correct disclosed price, or
• Cancel the affected order and receive a refund of any amount already paid.

We will not intentionally substitute an undisclosed price after purchase.

9. Promotions and Discounts

From time to time, Bacooli may offer promotional prices, coupon codes, or discounts.

Unless otherwise stated:

• Promotions apply only during the stated promotional period.
• Promotional codes must be entered correctly where required.
• Promotions cannot be applied after an order has been completed unless expressly stated.
• Promotions may be subject to clearly disclosed product or order eligibility requirements.
• A promotion does not create an entitlement to future discounts.

Any material promotional conditions will be disclosed with the applicable offer.

10. Orders

Submitting an order through our website constitutes an offer to purchase the products listed in your order.

After an order is submitted, you may receive an electronic order confirmation.

An order confirmation confirms that we received your order. It does not prevent us from contacting you if there is a legitimate issue affecting fulfillment, such as:

• Product unavailability
• Payment authorization failure
• Invalid shipping information
• Suspected fraud
• An obvious technical or pricing error

We reserve the right to reject or cancel an order where reasonably necessary and permitted by law.

If we cancel an order after payment has been successfully collected, the applicable amount will be refunded to the original payment method.

11. Order Information

Customers must provide accurate information when placing an order, including:

• Full name
• Email address
• Billing information
• Shipping address
• Payment information
• Any other information reasonably required to complete the transaction

Providing false, incomplete, or misleading information may delay or prevent order fulfillment.

12. Payment

Available payment methods are displayed during checkout.

By submitting payment information, you represent that:

• The payment information is accurate.
• You are authorized to use the selected payment method.
• You authorize the applicable order amount to be charged.

Payment transactions may be processed using third-party payment service providers.

We do not guarantee approval of a payment transaction because payment authorization may depend on your bank, card issuer, or payment provider.

13. Payment Security

We take reasonable measures designed to protect information transmitted during checkout.

Payment information may be processed by third-party payment providers using their own security systems and privacy practices.

Customers should not send full payment card details by ordinary email.

For additional information about how personal information is handled, please review our Privacy Policy.

14. Fraud Prevention

We may conduct reasonable order verification or fraud-prevention checks.

An order may be temporarily delayed, reviewed, rejected, or canceled when there is a reasonable concern regarding:

• Unauthorized payment activity
• Payment fraud
• Identity misuse
• Invalid transaction information
• Unusual purchasing activity
• Other suspected misuse

If an order is canceled after payment was successfully collected, the applicable refund will be returned according to the original transaction and applicable payment procedures.

15. Shipping Destinations

Bacooli currently ships only within the United States.

We do not offer international shipping.

Orders requiring delivery outside the United States cannot be fulfilled.

16. Shipping Fees

Standard shipping costs:

$6.99 per order

The shipping charge is calculated and displayed during checkout before the customer submits payment.

There are no additional standard shipping charges beyond the amount disclosed at checkout.

17. Order Cut-Off Time

Our order cut-off time is:

5:00 PM Eastern Time (ET)

Orders placed before 5:00 PM ET on a business day may begin processing that business day.

Orders submitted after the cut-off time, on weekends, or on applicable holidays begin processing on the next business day.

18. Processing Time

Orders normally require:

1–2 business days

Processing operates Monday through Friday, excluding applicable holidays.

Processing time is separate from shipping transit time.

19. Shipping Transit Time

After an order has been processed and transferred to the shipping carrier, estimated transit time is:

5–10 business days, Monday through Friday

Some orders may arrive sooner depending on the delivery location and carrier operations.

20. Estimated Total Delivery Time

The estimated total delivery period is generally:

1–2 business days processing + 5–10 business days transit

This equals approximately:

6–12 business days

Actual delivery timing may vary due to circumstances reasonably outside our control.

21. Shipping Carriers

Orders may be delivered using:

• USPS
• UPS
• FedEx

The carrier selected for an order may depend on the delivery location, package characteristics, carrier availability, and fulfillment requirements.

22. Shipping Delays

We aim to fulfill and ship orders within the stated timeframes.

Carrier or transportation delays may occasionally occur because of:

• Severe weather
• Carrier network disruptions
• Holidays
• Transportation interruptions
• High shipping volumes
• Natural disasters
• Incorrect customer address information
• Other circumstances outside our reasonable control

If we become aware that an order cannot be shipped within the promised timeframe, we will handle the delay and any applicable cancellation or refund rights in accordance with applicable law.

23. Shipping Address Responsibility

Customers must provide a complete and accurate delivery address.

Please review your address before submitting your order, including:

• Recipient name
• Street address
• Apartment, suite, or unit number
• City
• State
• ZIP Code

If you notice an error after submitting an order, contact:

support@bacooli.com

We will make reasonable efforts to correct the address before shipment, but changes cannot be guaranteed once fulfillment or carrier processing has begun.

24. Order Tracking

Tracking information will be provided when available after an order has been dispatched.

Carrier tracking information may require time to become active after a shipping label is generated.

Estimated delivery dates supplied by shipping carriers are estimates and may change during transit.

25. Returns

Eligible merchandise may be returned within:

30 days from the date of delivery

To qualify for a standard return, merchandise must generally be:

• Unworn
• Unused
• Unwashed
• In original condition
• Free from stains, odors, or signs of use
• Returned with original tags attached, where applicable
• Accompanied by valid order information or proof of purchase

Complete requirements are stated in our Return & Refund Policy.

26. Free Return Shipping

Approved returns qualify for:

Free return shipping — $0.00

If a return is accepted, Bacooli will send a prepaid return shipping label to the customer's email address.

The customer must download and print the label and use it according to the provided return instructions.

27. Return Address

Approved returns must be directed to:

Bacooli
273 Burton Rd
Beacon Falls, CT 06403-1103
United States

Customers should obtain return approval and follow the provided return instructions before shipping merchandise back.

28. Restocking and Storage Fees

Eligible approved returns are not subject to a restocking or storage fee.

Restocking Fee: $0.00

Storage Fee: $0.00

29. Refunds

Returned merchandise will be inspected after receipt.

If the return is approved, the refund will be processed within:

7 days after the returned item is received, inspected, and approved

Approved refunds are issued to the original payment method whenever technically possible.

Your bank, card issuer, or payment provider may require additional time to make the refunded amount available after we process it.

30. Exchanges

Eligible merchandise may be submitted for an exchange request within 30 days from delivery.

Exchange eligibility is subject to the same general product-condition requirements as returns.

Replacement products are subject to availability.

If the requested replacement is unavailable, an eligible approved return may be refunded according to our Return & Refund Policy.

31. Damaged, Defective, or Incorrect Products

Customers should contact us if an order arrives:

• Damaged
• Defective
• Incorrect
• Missing an item

Contact:

support@bacooli.com

Please provide the order number, an explanation of the issue, and photographs where relevant.
We will review the request and provide an appropriate resolution in accordance with the applicable policy and consumer protection requirements.

32. Order Changes and Cancellations

If you need to request a change or cancellation, contact:

support@bacooli.com

Requests should be submitted as soon as possible after placing the order.

We will make reasonable efforts to accommodate a cancellation or modification before fulfillment begins.

However, we cannot guarantee that an order can be changed or canceled once it has entered processing or has been shipped.

If an order has already shipped, the applicable Return & Refund Policy will apply.

33. Website Availability

We aim to keep bacooli.com accessible and operational.

However, uninterrupted website availability cannot be guaranteed.
Access may occasionally be interrupted because of:

• Maintenance
• Security updates
• Technical problems
• Hosting issues
• Network interruptions
• Events outside our reasonable control

We may modify, suspend, or discontinue website functionality when reasonably necessary.

34. Accuracy of Website Information

We make reasonable efforts to ensure that information displayed on the website is accurate and current.
However, occasional:

• Typographical errors
• Formatting errors
• Technical errors
• Product availability changes
• Pricing errors

may occur.

Material errors affecting an order will be addressed transparently and, where appropriate, customers will be contacted before fulfillment.

35. Acceptable Use

You may use our website only for lawful purposes.
You may not use the website to:

• Commit fraud.
• Make unauthorized transactions.
• Attempt to gain unauthorized access to our systems.
• Introduce viruses, malicious code, or harmful software.
• Interfere with website security or operation.
• Collect customer information without authorization.
• Impersonate another person or organization.
• Submit knowingly false information.
• Violate applicable laws or regulations.
• Infringe intellectual property or privacy rights.
• Abuse return, payment, promotional, or ordering systems.

36. Automated and Harmful Activity

You may not use automated systems, scripts, bots, scraping tools, or similar technology in a manner that:

• Damages website functionality.
• Creates unreasonable system load.
• Circumvents security controls.
• Collects protected information without authorization.
• Facilitates fraudulent activity.
• Violates applicable law.

Legitimate search engine indexing and other authorized automated access are not prohibited by this section.

37. Intellectual Property

Unless otherwise stated, website content owned by or licensed to Bacooli may include:

• Store branding
• Logos
• Product descriptions
• Written content
• Page layouts
• Graphics
• Website design elements
• Photographs
• Promotional material

Such content may be protected by applicable intellectual property laws.

You may use website content for ordinary personal shopping purposes.

You may not reproduce, distribute, sell, exploit, or commercially republish protected content without authorization or another lawful basis.

38. Third-Party Intellectual Property

Product names, trademarks, service marks, or other intellectual property belonging to third parties remain the property of their respective owners.

Use of third-party intellectual property on the website does not imply an affiliation, endorsement, or sponsorship unless expressly stated.

If you believe content on the website infringes intellectual property rights, contact:

support@bacooli.com

39. Customer Reviews and Submitted Content

If the website permits reviews, comments, photographs, or other customer-submitted material, you are responsible for ensuring that your submission:

• Is truthful.
• Relates to your genuine experience where represented as such.
• Does not contain unlawful material.
• Does not infringe another person's intellectual property.
• Does not disclose another person's private information without authorization.
• Does not contain malicious code.
• Is not submitted for fraudulent or deceptive purposes.

We may moderate or remove submitted content where reasonably necessary for legal, security, or platform integrity reasons.

40. Third-Party Services

Our website may use third-party services for functions including:

• Payment processing
• Shipping
• Analytics
• Website hosting
• Security
• Customer support
• Marketing
• Fraud prevention

Those services may be subject to separate terms and privacy practices.

We are not responsible for independent third-party websites that customers choose to visit through external links, except where applicable law provides otherwise.

41. Privacy

Your use of our website is also subject to our Privacy Policy.

Personal information may be collected and used for legitimate purposes including:

• Processing orders
• Processing payments
• Shipping products
• Customer service
• Returns and refunds
• Fraud prevention
• Website security
• Legal compliance
• Service improvement

Please review the Privacy Policy available on bacooli.com for additional information.

42. Cookies and Tracking Technologies

Our website may use cookies and similar technologies for purposes such as:

• Essential website operation
• Shopping cart functionality
• Security
• User preferences
• Analytics
• Performance measurement
• Fraud prevention
• Advertising or marketing where applicable

Information about cookie and tracking practices is provided in our Privacy Policy and Cookie Policy.

Where legally required, appropriate choices or consent mechanisms will be provided.

43. Communications

When you place an order or contact customer support, we may send transactional communications reasonably necessary to manage your relationship with us.

These may include:

• Order confirmations
• Payment-related notices
• Shipping updates
• Return instructions
• Refund confirmations
• Customer service responses
• Important policy or service notices

Transactional communications are different from optional promotional marketing communications.

44. Electronic Communications

By using the website or contacting us electronically, you agree that legally permitted communications related to your order or use of the website may be provided electronically.

You are responsible for providing a valid email address and maintaining access to it.

45. No Misleading Representations

Bacooli aims to provide clear and accurate information concerning:

• Products
• Pricing
• Shipping
• Delivery
• Returns
• Refunds
• Business identity
• Customer support

We do not intend to conceal mandatory costs or materially misrepresent the products or services offered through the website.

If you identify information that appears incorrect, please notify us at support@bacooli.com.

46. Disclaimer of Warranties

Nothing in these Terms excludes warranties, guarantees, or consumer protections that cannot lawfully be excluded.

To the extent permitted by applicable law, the website and its general functionality are provided on an "as available" basis.

We do not guarantee that the website will always be uninterrupted, error-free, or free from every technical issue.

This section does not reduce rights relating to defective, misdescribed, damaged, or otherwise legally nonconforming products.

47. Limitation of Liability

To the maximum extent permitted by applicable law, Bacooli will not be liable for indirect, incidental, special, or consequential losses resulting solely from use of or inability to use the website where such liability may legally be limited.

Nothing in these Terms limits or excludes liability where doing so would be prohibited by applicable law.

Nothing in this section is intended to eliminate mandatory consumer remedies concerning products purchased from us.

48. Indemnification

To the extent permitted by applicable law, you agree to be responsible for losses or claims resulting from your unlawful use of the website, fraudulent conduct, or intentional violation of these Terms.

This provision does not impose liability on customers for exercising legitimate consumer rights.

49. Suspension or Termination of Access

We may restrict or terminate access to website functionality where reasonably necessary because of:

• Fraudulent activity
• Security threats
• Illegal activity
• Intentional misuse
• Material violation of these Terms

Termination of website access does not eliminate rights or obligations relating to orders already completed unless applicable law provides otherwise.

50. Consumer Rights

Nothing in these Terms is intended to waive, restrict, or exclude a consumer right that cannot legally be waived.

If applicable law provides a mandatory protection that conflicts with a provision of these Terms, the mandatory legal protection will apply.

51. Governing Law

These Terms are governed by applicable laws of the United States and the State of Connecticut, without excluding any mandatory consumer protection rights that may apply.

Any dispute will be handled by a court or other authority with lawful jurisdiction over the matter.

Nothing in this section prevents a consumer from exercising any jurisdictional right that cannot legally be waived.

52. Severability

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be interpreted or limited to the extent necessary under applicable law.

The remaining provisions will continue to apply to the extent legally permitted.

53. No Waiver

If we do not immediately enforce a provision of these Terms, that does not automatically mean that we waive the right to enforce it later.

Any waiver will apply only to the specific circumstances for which it is given.

54. Entire Agreement

These Terms of Service, together with applicable policies displayed on bacooli.com, form the terms governing your use of the website and purchases from Bacooli.
Relevant policies may include:

• Shipping Policy
• Return & Refund Policy
• Order Cancellation & Change Policy
• Payment Policy
• Privacy Policy
• Cookie Policy
• Intellectual Property Rights Policy

Where a more specific policy directly addresses a particular transaction issue, that specific policy should be read together with these Terms.

55. Changes to These Terms

We may update these Terms of Service when reasonably necessary to reflect:

• Changes to our services
• Changes to business operations
• Changes to website functionality
• Security requirements
• Legal or regulatory requirements

The current version will be posted on bacooli.com with an updated "Last Updated" date.

Changes do not retroactively remove consumer rights or contractual rights that cannot legally be changed.

56. Contact Us

If you have questions regarding these Terms, an order, a payment, shipping, returns, refunds, or your use of our website, contact:

Store: Bacooli

Website: bacooli.com

Email: support@bacooli.com

Address: 273 Burton Rd, Beacon Falls, CT 06403-1103, United States

Support Hours: Monday–Saturday, 8:00 AM–7:00 PM Eastern Time (ET)

We will use reasonable efforts to respond to customer inquiries during our stated support hours.