Order Cancellation & Change Policy

Last Updated: August 29, 2026

At Bacooli, we understand that customers may occasionally need to cancel an order or correct order information after completing a purchase.

This Order Cancellation & Change Policy explains when cancellation or modification requests may be accepted, how to submit a request, and what happens if an order has already entered processing or shipment.

This policy applies to purchases made through bacooli.com.

Summary

1. Cancellation Requests

You may request cancellation of an order by contacting us as soon as possible after the order is placed.

To request cancellation, email:

support@bacooli.com

Please include:

• Your full name.
• Order number.
• Email address used for the order.
• A clear statement that you want to cancel the order.
• The reason for cancellation, if you wish to provide one.

We will review the current fulfillment status of your order before confirming whether cancellation is possible.

2. Cancellation Timeframe

Our normal order processing time is:

1–2 business days, Monday through Friday

Our daily order cut-off time is:

5:00 PM Eastern Time (ET)

Because orders may begin processing shortly after they are submitted, customers should contact us as soon as possible if cancellation is needed.

Submitting a cancellation request does not automatically mean that the order has been canceled.

A cancellation is confirmed only after Bacooli sends confirmation that the request was successfully completed.

3. Orders Placed Before 5:00 PM ET

Orders placed before 5:00 PM ET on a business day may begin processing that same business day.

If you need to cancel or modify such an order, contact us immediately at:

support@bacooli.com

We will make reasonable efforts to process the request before fulfillment progresses.

However, cancellation or modification cannot be guaranteed once preparation has begun.

4. Orders Placed After 5:00 PM ET

Orders submitted after 5:00 PM ET, on weekends, or on applicable holidays generally begin processing on the next business day.

You should still submit any requested cancellation or modification as soon as possible.

Early submission of a request improves the likelihood that we can make the requested change before fulfillment begins, but it does not guarantee approval.

5. Cancellation Before Processing

If your order has not yet entered fulfillment or shipment preparation, we may be able to cancel it.

If cancellation is successfully completed:

• The order will not be shipped.
• There is no cancellation fee.
• Any successfully captured payment will be returned to the original payment method, where applicable.

Cancellation Fee: $0.00

6. Cancellation After Processing Begins

Once an order has entered processing, packing, or fulfillment, cancellation may no longer be possible.

This is because the order may already have been:

• Picked for fulfillment.
• Packed.
• Assigned a shipping label.
• Prepared for carrier pickup.
• Transferred to a shipping carrier.

If we cannot cancel the order, you may be able to return eligible merchandise after delivery in accordance with our Return & Refund Policy.

7. Cancellation After Shipment

Orders cannot be canceled after they have been shipped.

If tracking information has been created and the order has been transferred to USPS, UPS, FedEx, or another applicable carrier, the shipment will generally continue to the delivery address provided with the order.

After delivery, eligible merchandise may be returned under our 30-day Return & Refund Policy.

Approved returns qualify for:

• Free return shipping using our provided prepaid return label.
• No restocking fee.
• No storage fee.

8. Order Change Requests

You may request changes to an order before it has been processed or shipped.

Possible requests may include:

• Changing a product size.
• Changing an available product variant.
• Correcting the shipping address.
• Correcting the recipient name.
• Correcting contact information.
• Removing an item.
• Requesting another reasonable order adjustment before fulfillment.

To request a change, email:

support@bacooli.com

Include your order number and clearly explain the requested modification.

9. Order Change Fee

Bacooli does not charge a fee merely for requesting an eligible order modification.

Order Change Fee: $0.00

If the requested change alters the value of the merchandise or other disclosed order charges, the final amount may need to be adjusted accordingly before the change can be completed.

Any applicable price difference will be communicated transparently.

10. Product or Size Changes

Requests to change a product, size, or variant are subject to:

• Current inventory availability.
• Order processing status.
• Fulfillment status.
• Applicable product pricing.

A requested replacement product or size cannot be guaranteed until the change is successfully confirmed.

If the requested item is unavailable, we may:

• Keep the original order unchanged.
• Cancel an eligible item if cancellation is still possible.
• Provide another available option with your agreement.

We will not substitute a materially different product without your authorization.

11. Shipping Address Changes

Customers are responsible for providing a complete and accurate shipping address during checkout.

If you notice an address error after placing an order, contact:

support@bacooli.com

as soon as possible.

Please provide:

• Order number.
• Name associated with the order.
• Original shipping address.
• Correct shipping address.

We will make reasonable efforts to update the address before shipment.

However, address changes cannot be guaranteed after processing or fulfillment has begun.

12. Address Changes After Shipment

Once an order has been transferred to the shipping carrier, Bacooli may no longer be able to modify the delivery address.

Carrier rules regarding address corrections, forwarding, or rerouting may vary.

Customers should not rely on an address change request being successful after shipment.

Providing an accurate shipping address at checkout is therefore important.

13. Billing Information Changes

If there is an error in billing information associated with an order, contact us as soon as possible.

Certain payment information cannot be manually changed after a transaction has been authorized or completed.

For security reasons, customers should never send:

• Full credit card numbers.
• Card security codes.
• Payment account passwords.

by ordinary email.

If payment correction requires cancellation and a new purchase, we will explain the available options.

14. Adding Items to an Existing Order

Once an order has been submitted, additional products may not be able to be added to the same completed transaction.

If an item cannot be added to an existing order, you may place a separate order through bacooli.com.

Any applicable shipping cost for a separate order will be displayed at checkout before payment.

15. Removing Items From an Order

If you wish to remove an item from an order, contact us immediately.

If fulfillment has not yet begun, we may be able to remove the item.

If the order or affected product has already entered fulfillment, removal may no longer be possible.

After shipment, eligible products may be returned according to our Return & Refund Policy.

16. Price Differences After an Order Change

If an approved order modification changes the product selected, there may be a price difference.

Where applicable:

• A higher-priced replacement may require an additional payment before fulfillment.
• A lower-priced replacement may result in an adjustment or refund of the applicable difference.

Any adjustment will be explained before the modified transaction is finalized.

We do not intentionally impose undisclosed charges.

17. Cancellation Refunds

If an order is successfully canceled after payment has already been collected, the applicable canceled amount will be refunded to the original payment method whenever technically possible.

The amount refunded will correspond to the successfully canceled portion of the order.

After we process the refund, your:

• Bank.
• Credit card issuer.
• Debit card issuer.
• Payment provider.

may require additional processing time before the credit appears in your account.

Financial institution processing times are outside Bacooli's direct control.

18. Pending Payment Authorizations

In some cases, a canceled order may show a pending payment authorization rather than a completed charge.

If an authorization is released or canceled, the time required for the pending amount to disappear depends on the policies of your bank or payment provider.

A pending authorization is not necessarily the same as a completed charge or refund.

19. Partial Order Cancellations

If your order contains multiple products, you may request cancellation of only part of the order.

Partial cancellation is possible only if the affected item has not progressed too far into fulfillment.

If approved:

• The remaining items will continue to be processed.
• The canceled product will not be shipped.
• Any applicable amount already collected for the canceled product will be refunded to the original payment method.

20. Cancellation Due to Product Unavailability

In rare cases, an item may become unavailable after an order is submitted.

If we cannot fulfill an ordered product, we may:

• Contact you regarding the issue.
• Cancel the unavailable item.
• Cancel the affected order where necessary.
• Refund the applicable amount already paid.

We will not knowingly charge you for merchandise that we cannot fulfill.

21. Cancellation Due to Payment Issues

An order may be canceled when payment cannot be successfully authorized or verified.

Examples may include:

• Payment authorization failure.
• Invalid payment information.
• Payment provider rejection.
• Suspected unauthorized payment activity.

If payment was not successfully collected, no completed-payment refund may be necessary.

22. Cancellation Due to Fraud or Security Concerns

We reserve the right to cancel an order where reasonably necessary because of suspected:

• Payment fraud.
• Identity misuse.
• Unauthorized transactions.
• False order information.
• Abuse of website systems.
• Security threats.

Any successfully collected amount relating to a canceled order will be handled according to applicable payment and refund requirements.

23. Duplicate Orders

If you accidentally place a duplicate order, contact:

support@bacooli.com

as soon as possible.

Provide both order numbers where available.

If the duplicate order has not yet entered fulfillment, we will make reasonable efforts to cancel it.

Cancellation cannot be guaranteed once processing or shipment has begun.

24. Refusing Delivery Is Not a Cancellation Request

Refusing a package at delivery is not the same as obtaining an approved cancellation.

Customers should contact us before refusing delivery whenever reasonably possible.

If a package is refused or returned to sender, we may need to receive and inspect the package before determining the appropriate resolution.

Return and refund eligibility will be evaluated according to our applicable policies.

25. Failed Delivery or Returned-to-Sender Orders

If a package is returned because of:

• An incorrect address.
• An incomplete address.
• Delivery failure.
• Recipient refusal.
• Other carrier-related return reasons.

contact us at:

support@bacooli.com

We will review the order and the carrier information before determining available options.

26. Returns Instead of Cancellation

If an order can no longer be canceled because it has already shipped, eligible products may be returned within:

30 days from the date of delivery

under our Return & Refund Policy.

Approved returns receive:

• A prepaid return shipping label.
• Free return shipping.
• No restocking fee.
• No storage fee.

Refunds for approved returned items are processed according to the Return & Refund Policy.

27. Exchanges Instead of Order Changes

If you are unable to change the size or product before shipment, you may request an eligible exchange after delivery.

Exchange requests must be made within the applicable 30-day return period and are subject to:

• Product condition requirements.
• Inventory availability.
• The terms of our Return & Refund Policy.

28. How to Contact Us About an Order

For the fastest review, email:

support@bacooli.com

Your request should include:

• Your full name.
• Order number.
• Email address used during checkout.
• The exact cancellation or change requested.
• For an address correction, include both the incorrect and correct addresses.
• For a size or product change, include the current item and requested replacement.

29. Confirmation of Changes

An order modification is not complete until Bacooli confirms that the requested change has been successfully applied.

Do not assume that an order has been changed solely because you submitted a request.

If fulfillment occurs before we can apply the requested modification, the original order details may remain in effect.

30. Confirmation of Cancellation

A cancellation request is not considered successfully completed until you receive confirmation from Bacooli.

If you have submitted a request but have not received confirmation and the order has already shipped, the order should be treated as an active shipment.

Eligible merchandise may then be returned under our Return & Refund Policy.

31. Customer Responsibility

Customers are encouraged to review all order details before completing checkout, including:

• Product.
• Size.
• Quantity.
• Shipping address.
• Billing information.
• Email address.
• Order total.
• Shipping charge.

Correct information helps prevent delays and reduces the need for post-purchase modifications.

32. Pricing and Fee Transparency

There is no fee for an approved order cancellation.

Cancellation Fee: $0.00

There is no administrative fee for requesting an eligible order change.

Order Change Fee: $0.00

Our standard outbound shipping fee is:

$6.99 per order

Any relevant pricing change caused by a customer-requested product modification will be disclosed before the modification is finalized.

33. Relationship With Shipping Policy

Our Shipping Policy provides additional information regarding:

• Shipping destinations.
• Order cut-off time.
• Processing time.
• Transit time.
• Shipping charges.
• Shipping carriers.
• Delivery expectations.

Bacooli currently ships only within the United States.

34. Relationship With Return & Refund Policy

Orders that can no longer be canceled because they have shipped may qualify for return after delivery.

Our Return & Refund Policy provides detailed information about:

• The 30-day return window.
• Return eligibility.
• Free return labels.
• Exchanges.
• Refund processing.
• Damaged products.
• Incorrect products.
• Return address.

35. Consumer Rights

Nothing in this Order Cancellation & Change Policy is intended to waive, restrict, or exclude any mandatory consumer right that cannot lawfully be waived.

If applicable law provides a customer with rights that are more favorable than a provision of this policy, the mandatory legal right will apply.

36. Changes to This Policy

We may update this Order Cancellation & Change Policy when reasonably necessary to reflect changes in:

• Fulfillment procedures.
• Website functionality.
• Shipping operations.
• Customer service procedures.
• Applicable legal requirements.

The current version will be posted on bacooli.com with an updated "Last Updated" date.

Changes will not retroactively remove consumer rights that cannot legally be restricted.

37. Contact Us

For cancellation requests, order modifications, address corrections, or questions regarding an existing order, contact:

Store: Bacooli

Website: bacooli.com

Email: support@bacooli.com

Address: 273 Burton Rd, Beacon Falls, CT 06403-1103, United States

Support Hours: Monday–Saturday, 8:00 AM–7:00 PM Eastern Time (ET)

Please submit cancellation and change requests as soon as possible because fulfillment may begin shortly after an order is placed.