Privacy Policy

Last Updated: August 29, 2026

At Bacooli, we respect your privacy and are committed to handling personal information transparently, responsibly, and securely.

This Privacy Policy explains how Bacooli collects, uses, discloses, stores, and protects personal information when you visit bacooli.com, place an order, contact customer support, request a return or refund, or otherwise interact with our website and services.

By using bacooli.com, you acknowledge the practices described in this Privacy Policy.

Summary

1. Who We Are

This Privacy Policy applies to:

Store: Bacooli

Website: bacooli.com

Address: 273 Burton Rd, Beacon Falls, CT 06403-1103, United States

Email: support@bacooli.com

Support Hours: Monday–Saturday, 8:00 AM–7:00 PM Eastern Time (ET)

For questions about this Privacy Policy or your personal information, contact us at support@bacooli.com.

2. Scope of This Privacy Policy

This Privacy Policy applies to personal information collected when you:

• Visit bacooli.com.
• Browse our products.
• Place or attempt to place an order.
• Complete a payment.
• Create or use website features, where available.
• Contact customer support.
• Request an order change or cancellation.
• Request a return, exchange, or refund.
• Submit information regarding a damaged, defective, missing, or incorrect product.
• Subscribe to communications where available.
• Interact with cookies or similar technologies on our website.

This Privacy Policy does not control the independent privacy practices of third-party websites or services that operate under their own privacy policies.

3. Personal Information We Collect

Depending on how you use our website, we may collect the categories of personal information described below.

3.1 Contact Information

We may collect:

• First and last name.
• Email address.
• Telephone number, if provided.
• Billing address.
• Shipping address.
• City.
• State.
• ZIP Code.
• Other delivery information you provide.

3.2 Order Information

When you place an order, we may collect:

• Order number.
• Products ordered.
• Product size or variant.
• Quantity.
• Order value.
• Shipping method.
• Shipping status.
• Tracking information.
• Order history.
• Cancellation information.
• Return or exchange information.
• Refund information.

3.3 Payment and Transaction Information

When you make a purchase, information related to the transaction may include:

• Payment method type.
• Transaction amount.
• Transaction status.
• Billing information.
• Payment authorization status.
• Refund or reversal information.
• Transaction identifiers supplied by payment processors.

Payment information may be processed directly by third-party payment service providers.

Bacooli does not require customers to send full credit or debit card details through ordinary email.

3.4 Return and Refund Information

When you request a return, exchange, refund, or product-related resolution, we may collect:

• Order number.
• Customer name.
• Email address.
• Reason for return.
• Product condition information.
• Return tracking information.
• Photos of merchandise.
• Photos of packaging.
• Description of defects or damage.
• Requested replacement information.
• Refund status.

3.5 Customer Support Communications

When you contact us, we may collect and retain information contained in your communication, including:

• Your name.
• Email address.
• Order number.
• Message content.
• Attachments you voluntarily provide.
• Customer support history.
• Date and time of communications.

3.6 Device and Technical Information

When you visit our website, certain information may be collected automatically, such as:

• IP address.
• Browser type.
• Device type.
• Operating system.
• Device identifiers.
• Language settings.
• Approximate geographic information derived from technical data.
• Referring website.
• Pages visited.
• Date and time of access.
• Website interactions.
• Session information.
• Error and diagnostic information.

3.7 Cookie and Tracking Information

Cookies and similar technologies may collect information about:

• Website sessions.
• Shopping cart activity.
• Preferences.
• Pages viewed.
• Website navigation.
• Referring sources.
• Browser and device information.
• Website performance.
• Security events.
• Advertising interactions where applicable.

Additional information is provided in the Cookies and Similar Technologies section below and in our Cookie Policy.

4. How We Collect Personal Information

We may collect personal information from the following sources.

4.1 Directly From You

We receive information directly from you when you:

• Place an order.
• Enter shipping or billing information.
• Contact customer support.
• Request a return.
• Request an exchange.
• Request a refund.
• Submit a product-related complaint.
• Subscribe to communications.
• Submit information through website forms.

4.2 Automatically Through the Website

Certain technical, device, browsing, and cookie information may be collected automatically when you interact with bacooli.com.

4.3 From Service Providers

We may receive relevant information from companies that assist us with services such as:

• Payment processing.
• Shipping.
• Order fulfillment.
• Fraud prevention.
• Website hosting.
• Website security.
• Analytics.
• Customer support.

For example, a shipping carrier may provide tracking or delivery-status information related to your order.

5. How We Use Personal Information

We use personal information only for legitimate business, operational, security, and legal purposes.

5.1 Processing Orders

We may use your information to:

• Receive your order.
• Verify order details.
• Confirm payment status.
• Prepare merchandise for shipment.
• Fulfill your purchase.
• Provide order confirmations.

5.2 Shipping and Delivery

We may use your information to:

• Prepare shipping labels.
• Provide your delivery address to shipping carriers.
• Arrange delivery.
• Provide tracking information.
• Investigate delayed or lost shipments.
• Resolve delivery problems.

Our shipping carriers may include USPS, UPS, and FedEx.

5.3 Payments

We may use transaction information to:

• Process payments.
• Confirm payment authorization.
• Prevent payment fraud.
• Process refunds.
• Maintain transaction records.
• Resolve payment disputes.

5.4 Returns, Exchanges, and Refunds

We may use personal information to:

• Verify purchase eligibility.
• Review return requests.
• Provide prepaid return labels.
• Process exchanges.
• Inspect returned merchandise.
• Process approved refunds.
• Prevent fraudulent returns.
• Communicate return or refund status.

5.5 Customer Support

We may use your information to:

• Respond to questions.
• Resolve order problems.
• Provide product assistance.
• Process complaints.
• Handle shipping issues.
• Provide return instructions.
• Respond to privacy requests.

5.6 Website Operation

We may use information to:

• Operate bacooli.com.
• Maintain shopping cart functionality.
• Remember user preferences.
• Diagnose technical problems.
• Improve website performance.
• Detect errors.
• Maintain website security.

5.7 Fraud Prevention and Security

We may process information where reasonably necessary to:

• Detect fraudulent transactions.
• Prevent unauthorized payments.
• Identify suspicious activity.
• Protect customer accounts.
• Protect our website.
• Prevent return abuse.
• Prevent misuse of promotional offers.
• Investigate security incidents.

5.8 Analytics and Improvement

We may use aggregated, statistical, or website-usage information to understand:

• Website traffic.
• Product-page performance.
• Website navigation.
• Technical performance.
• Customer experience.
• Website errors.

This information may help us improve our website and services.

5.9 Legal and Compliance Purposes

We may use or retain information when reasonably necessary to:

• Comply with applicable laws.
• Maintain legally required business records.
• Respond to valid legal requests.
• Establish or defend legal claims.
• Investigate fraud or unlawful activity.
• Protect customers, Bacooli, or others from harm.

6. Legal Grounds for Processing

Where applicable law requires a legal basis for processing personal information, our processing may be based on one or more of the following:

Contractual Necessity
Processing may be necessary to complete a transaction you requested, including:

• Taking payment.
• Processing an order.
• Shipping merchandise.
• Handling returns.
• Processing refunds.

Legitimate Business Interests
We may process information for reasonable business purposes such as:

• Fraud prevention.
• Website security.
• Customer service.
• Website improvement.
• Business administration.

We consider privacy interests when relying on legitimate business purposes.

Legal Obligations
Information may be processed where necessary to comply with applicable legal, tax, accounting, regulatory, or law-enforcement obligations.

Consent
Where legally required, we may rely on your consent for specific activities, such as certain cookies or marketing communications.

Where processing is based on consent, you may withdraw that consent subject to applicable law.

7. How We Disclose Personal Information

We do not disclose personal information indiscriminately.

Personal information may be disclosed to the categories of recipients described below where reasonably necessary.

8. Payment Service Providers

Transaction information may be provided to authorized payment service providers so they can:

• Authorize payments.
• Process transactions.
• Detect fraud.
• Process refunds.
• Manage payment disputes.

Payment providers may process personal information according to their own privacy notices and legal obligations.

9. Shipping and Delivery Providers

We may provide necessary information to shipping and logistics providers, including:

• Customer name.
• Shipping address.
• Contact information where required.
• Package information.
• Tracking-related information.

Our carriers may include:

• USPS
• UPS
• FedEx

These companies require certain information to deliver your order.

10. Website and Technology Service Providers

We may use service providers that assist with:

• Website hosting.
• Technical infrastructure.
• Website security.
• Data storage.
• Analytics.
• Customer service.
• Email delivery.
• Fraud prevention.
• Website maintenance.

These providers may process information only as necessary to provide their services or otherwise as permitted by applicable law and their contractual obligations.

11. Analytics and Advertising Technologies

Our website may use analytics or advertising-related technologies where enabled.

Depending on the technologies used, certain providers may receive information such as:

• IP address.
• Device information.
• Browser information.
• Cookie identifiers.
• Pages viewed.
• Website interactions.
• Referral information.

Where applicable law classifies a particular disclosure as a "sale," "sharing," or processing for targeted advertising, eligible users may exercise the applicable opt-out rights described in this Privacy Policy.

12. Legal Disclosures

We may disclose information where reasonably necessary to:

• Comply with law.
• Respond to a valid subpoena, court order, warrant, or other lawful request.
• Protect our legal rights.
• Investigate fraud.
• Prevent security threats.
• Protect customers or other individuals.
• Enforce applicable website terms.

We will not voluntarily disclose more personal information than reasonably necessary for the applicable purpose.

13. Business Transactions

If Bacooli undergoes a legitimate business transaction such as a merger, acquisition, restructuring, financing, asset sale, or transfer of business operations, information may be transferred as part of that transaction where permitted by law.

Any recipient would remain subject to applicable privacy obligations.

14. Sale or Sharing of Personal Information

Bacooli does not treat personal information as a product to be sold merely for direct monetary payment.

However, some privacy laws may define terms such as "sale" or "sharing" more broadly than ordinary usage and may include certain disclosures involving advertising or analytics technology.

If our use of technology constitutes a sale, sharing, or targeted advertising under an applicable privacy law, eligible consumers may exercise the corresponding opt-out rights.

Privacy requests may be submitted to:

support@bacooli.com

Where our website provides a dedicated privacy-choice or cookie-control mechanism, you may also use that mechanism.

15. Cookies and Similar Technologies

Cookies are small files or technologies placed on or associated with your browser or device.

Bacooli may use cookies and similar technologies for the categories of purposes described below.

15.1 Essential Cookies

Essential technologies may be necessary to:

• Operate the website.
• Maintain website security.
• Enable checkout.
• Maintain shopping cart contents.
• Remember session information.
• Prevent fraudulent activity.

These technologies may be necessary for requested website functionality.

15.2 Preference Cookies

Preference technologies may remember information such as:

• Website settings.
• Language preferences.
• User selections.
• Other website preferences.

15.3 Analytics Cookies

Analytics technologies may help us understand:

• Visitor numbers.
• Pages visited.
• Website navigation.
• Website performance.
• Technical errors.
• General usage patterns.

15.4 Advertising or Marketing Cookies

Where used, advertising or marketing technologies may help:

• Measure advertising effectiveness.
• Understand referral sources.
• Limit repeated advertisements.
• Provide advertising based on permitted website interactions.

Where consent or an opt-out mechanism is legally required, we will provide the applicable choice mechanism.

16. Managing Cookies

Depending on your browser, device, location, and applicable law, you may be able to manage cookies through:

• Website cookie controls, where available.
• Browser settings.
• Device settings.
• Privacy preference tools.

Disabling essential cookies may prevent certain website functions from working correctly, including shopping cart or checkout functionality.

For additional information, please review the Cookie Policy available on bacooli.com.

17. Browser Privacy Signals

Certain browsers or extensions may transmit privacy preference signals.

Where applicable law requires us to recognize a legally valid opt-out preference signal, we will process supported signals as required by applicable law.

The effect of a privacy signal may depend on the browser, device, user configuration, and applicable legal requirements.

18. Marketing Communications

If you voluntarily subscribe to promotional communications, we may use your contact information to send marketing messages where permitted by law.

You may unsubscribe from promotional email communications using the unsubscribe method provided in the message or by contacting:

support@bacooli.com

Unsubscribing from promotional communications does not prevent us from sending necessary transactional communications.

19. Transactional Communications

Even if you do not receive promotional messages, we may send communications reasonably necessary to manage your transactions, including:

• Order confirmations.
• Payment notices.
• Shipping confirmations.
• Tracking updates.
• Return instructions.
• Refund notices.
• Customer support responses.
• Security notices.
• Important service communications.

20. Data Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected and for applicable legal or operational requirements.

Retention periods may depend on:

• The type of information.
• The reason it was collected.
• Order fulfillment requirements.
• Return and refund periods.
• Customer service needs.
• Fraud prevention requirements.
• Accounting obligations.
• Tax obligations.
• Legal requirements.
• Dispute resolution needs.
• Security requirements.

When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it, subject to applicable legal obligations.

21. Order and Transaction Records

Certain purchase and transaction records may need to be retained after an order is completed for legitimate purposes such as:

• Accounting.
• Tax compliance.
• Refund processing.
• Chargeback management.
• Fraud prevention.
• Customer service.
• Legal recordkeeping.

A request to delete information may therefore not always result in immediate deletion of records that we are legally permitted or required to retain.

22. Data Security

We take reasonable administrative, technical, and organizational measures designed to protect personal information against:

• Unauthorized access.
• Unauthorized disclosure.
• Misuse.
• Alteration.
• Destruction.
• Loss.

Security measures may include appropriate access controls, secure technology, service-provider controls, and measures designed to reduce unauthorized access.

No method of internet transmission or electronic storage can be guaranteed to be completely secure. Therefore, we cannot promise absolute security.

23. Payment Security

Payment transactions may be handled by specialized third-party payment providers.

Customers should never send full credit card numbers, card security codes, passwords, or other highly sensitive payment credentials to support@bacooli.com through ordinary email.

If you receive a suspicious communication claiming to be Bacooli and requesting sensitive financial credentials, do not provide the information and contact us directly.

24. Data Minimization

We aim to collect personal information reasonably relevant to:

• Processing purchases.
• Fulfilling orders.
• Providing customer support.
• Preventing fraud.
• Securing the website.
• Meeting legal requirements.
• Operating and improving our services.

We do not intentionally seek unnecessary sensitive information through ordinary customer service communications.

25. Your Privacy Rights

Depending on where you live and the laws applicable to Bacooli, you may have certain rights relating to your personal information.
These rights may include the right to:

• Request confirmation of whether we process your personal information.
• Request access to personal information.
• Request correction of inaccurate information.
• Request deletion of eligible personal information.
• Request a portable copy of certain information.
• Opt out of certain targeted advertising.
• Opt out of certain sales or sharing of personal information.
• Withdraw consent where processing is based on consent.
• Appeal certain privacy-request decisions where applicable.
• Exercise other rights provided by applicable law.

Privacy rights vary by jurisdiction and may be subject to legal exceptions.

26. How to Submit a Privacy Request

To submit a privacy request, contact:

support@bacooli.com

Please include:

• Your name.
• Email address associated with your interaction or order.
• The type of privacy request.
• Enough information for us to identify the relevant records.

Do not send passwords or complete payment-card information in a privacy request.

27. Identity Verification

Before fulfilling certain privacy requests, we may need to verify your identity to protect personal information from unauthorized disclosure or deletion.

Verification may involve confirming information reasonably related to your interaction with us.

We will request only information reasonably necessary for verification.

If we cannot reasonably verify a request, we may be unable to complete it.

28. Authorized Agents

Where applicable law permits use of an authorized agent, an eligible consumer may authorize another person to submit certain privacy requests on their behalf.
We may request reasonable evidence of:

• The agent's authority.
• The consumer's identity.
• The authenticity of the request.

These verification measures are intended to protect personal information from unauthorized requests.

29. Responding to Privacy Requests

We will respond to verified privacy requests within the timeframe required by applicable law.

In some circumstances, additional time may be permitted by law due to the complexity or number of requests.

If we cannot fulfill all or part of a request, we may provide an explanation where required.

30. Privacy Request Appeals

Where applicable law provides a right to appeal a decision concerning a privacy request, you may submit an appeal by contacting:

support@bacooli.com

Please identify the original request and explain that you are requesting review of the decision.

31. Non-Discrimination

Where protected by applicable law, we will not unlawfully discriminate against you because you exercised an applicable privacy right.

Exercising a valid privacy right will not by itself result in unlawful denial of products or services.

32. Sensitive Personal Information

Bacooli does not intentionally request sensitive personal information that is unnecessary for ordinary retail transactions.
Please do not voluntarily send information such as:

• Social Security numbers.
• Government identification credentials unless legitimately required.
• Account passwords.
• Full payment-card credentials by email.
• Medical information unrelated to a legitimate customer service request.
• Other unnecessary highly sensitive information.

If sensitive information is legitimately required for a particular purpose, it will be handled according to applicable requirements.

33. Children's Privacy

bacooli.com is an online retail website intended for general consumer shopping and is not directed specifically to children under 13 years of age.

We do not knowingly seek to collect personal information directly from children under 13 without appropriate authorization where required by law.

If you believe a child has submitted personal information to us improperly, contact:

support@bacooli.com

We will review the request and take appropriate action where required.

34. Third-Party Links

Our website may contain links to websites or services operated independently by third parties.
For example, links may direct users to:

• Shipping carrier websites.
• Payment-related services.
• Social platforms.
• Other external resources.

Bacooli does not control the independent privacy practices of third-party websites.

We recommend reviewing the privacy notice of a third-party website before providing personal information to it.

35. Third-Party Service Providers

Service providers that process personal information on our behalf may have access only to information reasonably necessary to perform the applicable service.
Depending on the service, providers may assist with:

• Payment processing.
• Website hosting.
• Shipping.
• Security.
• Analytics.
• Email services.
• Customer support.
• Fraud prevention.

Third parties may also have independent legal obligations regarding information they process.

36. International Data Processing

Bacooli sells and ships products only within the United States.

However, certain technology or service providers may operate infrastructure in different locations.

Where personal information is transferred or processed across jurisdictions, we take reasonable steps to use service providers and processing arrangements consistent with applicable legal requirements.

37. Do Not Track

Browser-based "Do Not Track" settings are not implemented uniformly across websites and services.

Where a legally recognized privacy preference signal is required to be honored, we will handle supported signals as required by applicable law.

Other browser Do Not Track signals may not produce a standardized response.

38. Fraud and Abuse Prevention

We may process personal information to identify and prevent:

• Payment fraud.
• Unauthorized transactions.
• Account misuse.
• Return fraud.
• Promotional abuse.
• Security attacks.
• Automated abuse.
• Other unlawful activity.

This information may be retained where reasonably necessary for security, fraud prevention, dispute resolution, or legal compliance.

39. Data Breach and Security Incidents

If a security incident affects personal information, we will investigate the incident and take appropriate steps based on:

• The nature of the incident.
• The information involved.
• The potential risk to affected individuals.
• Applicable legal requirements.

Where legally required, affected individuals or relevant authorities will be notified according to applicable law.

40. Aggregated and De-Identified Information

We may create aggregated or de-identified information that is not reasonably linked to an identifiable individual.
Such information may be used for purposes such as:

• Business analysis.
• Website improvement.
• Product analysis.
• Security monitoring.
• Operational planning.

Where applicable law regulates de-identified information, we will handle it in accordance with applicable requirements.

41. Changes to This Privacy Policy

We may update this Privacy Policy when reasonably necessary because of changes to:

• Our business operations.
• Website functionality.
• Data practices.
• Technology.
• Service providers.
• Security requirements.
• Applicable legal requirements.

When this policy is updated, the revised version will be posted on bacooli.com with a new Last Updated date.

Material changes will be handled with any additional notice or consent required by applicable law.

42. Relationship With Other Policies

This Privacy Policy should be read together with other policies available on bacooli.com, including:

• Terms of Service.
• Shipping Policy.
• Return & Refund Policy.
• Cookie Policy.
• Payment Policy.
• Order Cancellation & Change Policy.

Each policy addresses a different part of your interaction with Bacooli.

43. Contact Us

For privacy questions, requests regarding personal information, or questions about how information is collected or used, contact:

Store: Bacooli

Website: bacooli.com

Email: support@bacooli.com

Address: 273 Burton Rd, Beacon Falls, CT 06403-1103, United States

Support Hours: Monday–Saturday, 8:00 AM–7:00 PM Eastern Time (ET)

Please do not send passwords, complete payment-card details, or other unnecessary sensitive credentials by email.