Return & Refund Policy

Last Updated: August 29, 2026

At Bacooli, we want customers to understand exactly how returns, refunds, and exchanges are handled. This policy applies to eligible purchases made through bacooli.com.

Summary

Policy Detail	Information
Return Window	30 days from the date of delivery
Refund Processing Time	Within 7 days after the returned item is received, inspected, and approved
Return Shipping Cost	Free for approved returns
Return Label	Prepaid return label sent by email after the return request is approved
Restocking / Storage Fee	None / Free
Exchange Window	30 days from the date of delivery
Return Address	273 Burton Rd, Beacon Falls, CT 06403-1103, United States
Contact Email	support@bacooli.com
Support Hours	Monday–Saturday, 8:00 AM–7:00 PM ET

30-Day Return Policy

You may request a return within 30 days from the date your order is delivered.

To qualify for a return, the merchandise must meet the eligibility requirements described below.

Return requests submitted after the 30-day return period may not be accepted.

Return Eligibility

To be eligible for a standard return, the item must:

Be returned within 30 days of delivery.
Be unworn and unused.
Be unwashed.
Be free from stains, odors, makeup, perfume, deodorant marks, pet hair, or other signs of use.
Have all original tags attached, where applicable.
Include the original packaging where reasonably possible.
Be in the same condition in which it was received.
Be accompanied by valid order information or other proof of purchase from bacooli.com.

Our merchandise includes women's clothing such as shirts, T-shirts, jackets, and other apparel available on our website.

Items showing signs of wear, washing, alteration, misuse, or damage caused after delivery may not qualify for a refund.

How to Request a Return

To start a return, email:

support@bacooli.com

Your return request should include:

Your full name.
Your order number.
The email address used to place the order.
The product you wish to return.
The reason for the return.
Photographs of the product if the item is damaged, defective, incorrect, or materially different from what you ordered.

Our customer support team will review the request and provide return instructions.

Do not send a return package before receiving return authorization and return instructions from us.

Return Approval and Prepaid Return Label

If your return is accepted, a prepaid return shipping label will be sent to your email address.

You must:

Download the return label.
Print the label.
Pack the merchandise securely.
Attach the provided return label to the outside of the package.
Send the package using the shipping method stated in the return instructions.

Customers are not charged for the approved prepaid return label.

Return Shipping Fee

Approved returns have free return shipping.

The return shipping cost is:

$0.00

A prepaid shipping label will be provided after the return request has been reviewed and approved.

To receive free return shipping, you must use the return label provided by Bacooli.

If you independently select a different carrier or shipping service without authorization, any shipping costs you voluntarily incur may not be reimbursed.

Restocking and Storage Fees

We do not charge customers a restocking or storage fee for eligible approved returns.

Restocking Fee: $0.00

Storage Fee: $0.00

No percentage-based restocking deduction is applied to an eligible approved return.

Return Address

Approved returns must be sent to:

Bacooli
273 Burton Rd
Beacon Falls, CT 06403-1103
United States

Please follow the return instructions and use the prepaid label provided by our customer support team.

Packages sent without authorization or without following the provided return instructions may require additional review before they can be processed.

Return Inspection

After your returned merchandise arrives, we will inspect it to confirm that it meets the conditions stated in this Return & Refund Policy.

During inspection, we may verify:

Product condition.
Signs of wear or use.
Original tags.
Product identity.
Order information.
Whether the correct merchandise was returned.
Whether any damage occurred after the item was delivered.

You will be notified if the return is approved or if there is an issue with the returned merchandise.

Refund Policy

Once your returned item has been received, inspected, and approved, your refund will be processed within 7 days.

Approved refunds are issued to the original payment method used for the purchase.

We do not normally issue refunds to a different card, bank account, payment account, or payment method.

Refund Timeline

The refund process generally follows these steps:

You submit a return request within 30 days of delivery.
We review your request.
If accepted, we email you a prepaid return label.
You send the merchandise back to us.
We receive and inspect the returned merchandise.
If the return meets our requirements, the return is approved.
The refund is issued within 7 days after approval.

After we issue a refund, your bank, card issuer, or payment provider may require additional time to post the refund to your account.

Any additional processing time imposed by your financial institution is outside our direct control.

Example of a Standard Return

For example, if your order is delivered on September 1, you may submit an eligible return request through September 30.

After the request is approved, we will send a prepaid return label to your email.

You print the label, attach it to the return package, and send the item back.

Once the item is received, inspected, and approved, the refund is processed within 7 days.

There is no return shipping fee and no restocking fee for the approved return.

Exchanges

Exchange requests must also be submitted within 30 days from the delivery date.

An item requested for exchange must meet the same eligibility conditions as a returned item, including being:

Unworn.
Unused.
Unwashed.
In its original condition.
With original tags attached, where applicable.

To request an exchange, email support@bacooli.com with:

Your order number.
The item you want to exchange.
The replacement size, style, or available item requested.
The reason for the exchange.

If the exchange is accepted, we will provide return instructions and send a prepaid return label by email.

Exchange availability depends on current product inventory.

If the requested replacement is unavailable after the returned merchandise has been received and approved, we may process a refund instead.

Approved exchanges are not charged a return shipping fee or restocking fee.

Damaged or Defective Items

If you receive merchandise that is damaged or defective, contact us as soon as reasonably possible at:

support@bacooli.com

Please provide:

Your order number.
A description of the damage or defect.
Clear photographs showing the issue.
Photographs of the package if the shipping package was also damaged.

We will review the information and provide the appropriate return, replacement, exchange, or refund instructions.

Do not dispose of the item or original packaging before we review your claim unless doing so is necessary for health or safety reasons.

Incorrect Items

If you receive a product, size, style, or quantity that does not match your confirmed order, contact support@bacooli.com.

Please include:

Your order number.
A description of what you received.
A description of what you ordered.
Photographs of the merchandise and product label, where applicable.

If we confirm that an incorrect item was shipped, we will provide instructions to correct the order at no return shipping cost to you.

Missing Items

If an item listed in your order is missing from your delivered package, contact support@bacooli.com with your order number and details of the missing merchandise.
We will review the order and shipment records and provide the appropriate resolution.

Wrong Size or Fit

If an item does not fit as expected, you may request a return or exchange within the 30-day return period.

The merchandise must remain unworn, unused, unwashed, and otherwise satisfy the return conditions described in this policy.

Approved returns for size or fit are eligible for the free prepaid return label described above.

Changed Your Mind

If you change your mind about an eligible purchase, you may request a return within 30 days after delivery.

The item must meet all return eligibility conditions.

Approved returns remain eligible for:

Free return shipping using our provided label.
No restocking fee.
No storage fee.
Refund processing within 7 days after receipt, inspection, and approval.

Items That Do Not Meet Return Conditions

A refund may be denied if inspection confirms that an item does not satisfy the eligibility requirements described in this policy.

Examples may include merchandise that has:

Been worn.
Been washed.
Been altered.
Been intentionally damaged.
Been stained after delivery.
Acquired odors after delivery.
Had original tags removed where the tags were provided and required for return eligibility.
Been returned as a different product from the one purchased.

If there is an issue with the condition of a return, we will notify you using the contact information associated with your order.

Refund Method

All approved refunds are returned to the original payment method whenever technically possible.

Depending on your original payment method, the refund may appear as:

A card refund.
A payment account refund.
A reversal or credit from your payment provider.

The time required for the refunded amount to appear after we process it depends on your bank or payment provider.

Return Tracking

Customers should retain the shipping receipt or tracking information associated with the prepaid return label until the return has been fully processed.

Tracking information may be used to verify that the package has been shipped and delivered to the return location.

Return Packages Lost in Transit

When you use the prepaid return label provided by Bacooli, contact support@bacooli.com if tracking shows an unusual delay or if the return package appears to be lost in transit.

We will review the available tracking information and assist with the appropriate next steps.

Refund Status

If your return has already been delivered to us and more than 7 days have passed after the return was approved without receiving confirmation that the refund was issued, contact:

support@bacooli.com

Please include your order number so that we can review the refund status.

Payment and Pricing Transparency

All product prices, applicable charges, and order totals are displayed during the checkout process before you submit payment.

Return shipping for approved returns under this policy is free.

There are no restocking or storage fees for eligible approved returns.

Customers can review applicable product prices and charges before completing an order on bacooli.com.

Privacy and Return Information

Information submitted in connection with a return, exchange, refund, damaged-item claim, or customer support request may be used to:

Verify your purchase.
Process the return or exchange.
Issue a refund.
Prevent fraud or misuse.
Communicate with you about your request.
Arrange shipping or return transportation.
Maintain transaction and customer service records.

We take reasonable measures to protect customer information and use personal information according to our Privacy Policy.

Our website may also use cookies and similar technologies for functionality, analytics, security, fraud prevention, and service improvement. Additional details are provided in our Privacy Policy and Cookie Policy available on bacooli.com.

Policy Abuse and Fraud Prevention

We reserve the right to review return activity when reasonably necessary to protect customers and the business against fraud, return abuse, substituted products, counterfeit returns, or other misuse.

This does not limit any rights customers may have under applicable consumer protection laws.

Consumer Rights

This Return & Refund Policy is intended to provide clear information about our standard return procedures.

Nothing in this policy is intended to limit or exclude any mandatory consumer rights that cannot legally be waived under applicable law.

Where applicable law provides customers with rights that are more favorable than a provision of this policy, the legally required consumer right will apply.