Shipping Policy

Last Updated: August 29, 2026

At Bacooli, we are committed to providing clear and transparent information about order processing, shipping costs, delivery times, and available shipping methods. This Shipping Policy applies to purchases made through bacooli.com.

Summary

Shipping Detail	Information
Shipping Destination	United States only
International Shipping	Not available
Order Cut-Off Time	5:00 PM Eastern Time (ET)
Order Processing / Preparation Time	1–2 business days, Monday through Friday
Estimated Transit Time	5–10 business days, Monday through Friday
Estimated Total Delivery Time	Approximately 6–12 business days after the order is placed, depending on order timing and destination
Standard Shipping Fee	$6.99 per order
Additional Shipping Fees	None
Shipping Fee Calculation	Standard shipping is calculated and displayed at checkout
Taxes	Product prices include applicable tax
Shipping Carriers	USPS, UPS, or FedEx
Support Hours	Monday–Saturday, 8:00 AM–7:00 PM ET
Contact Email	support@bacooli.com
Business Address	273 Burton Rd, Beacon Falls, CT 06403-1103, United States

Shipping Destinations

Bacooli currently ships only to delivery addresses within the United States.

We do not offer international shipping at this time. Orders submitted with a delivery address outside the United States cannot be fulfilled.

Customers are responsible for providing a complete and accurate shipping address at checkout.

Order Cut-Off Time

Our daily order cut-off time is 5:00 PM Eastern Time (ET).

Orders placed before 5:00 PM ET on a business day may begin processing that business day.

Orders placed after 5:00 PM ET, on weekends, or on holidays will begin processing on the next business day.

Order Processing and Preparation Time

Orders normally require 1–2 business days for processing and preparation before shipment.

Our order processing days are:

Monday through Friday
Excluding applicable holidays

Processing time includes order verification, product preparation, packaging, and transfer to the shipping carrier.

Processing time is separate from carrier transit time.

Shipping Time

After your order has been processed and handed to the carrier, standard delivery normally takes approximately 5–10 business days, Monday through Friday.

Delivery time may vary depending on:

Delivery location
Carrier routing
Local delivery conditions
Weather conditions
Holidays
Other circumstances outside our reasonable control

Some orders may arrive sooner than the estimated delivery timeframe.

Estimated delivery dates are provided as reasonable estimates and are not guaranteed delivery dates because final delivery is managed by the shipping carrier.

Estimated Total Delivery Time

The estimated total delivery timeframe consists of:

Processing Time + Transit Time = Estimated Total Delivery Time

For example:

Processing: 1–2 business days
Shipping transit: 5–10 business days
Estimated total: approximately 6–12 business days

Business days are Monday through Friday and do not include weekends or applicable holidays.

Shipping Fees

We charge a flat standard shipping fee of:

$6.99 per order

There are no additional standard shipping fees beyond the shipping amount displayed during checkout.

The applicable shipping charge will be clearly shown before you complete your purchase.

Taxes and Checkout Pricing

Product prices displayed on bacooli.com include applicable tax.

Shipping charges are separate from the product price and are calculated and clearly displayed during checkout before payment is submitted.

Customers have an opportunity to review their:

Product subtotal
Applicable tax included in the product pricing
Shipping charge
Final order total

before completing the purchase.

We do not intentionally add undisclosed shipping charges after an order has been submitted.

Shipping Carriers

Orders may be shipped using one of the following carriers:

USPS
UPS
FedEx

The carrier used for an individual order may depend on the delivery address, package characteristics, carrier availability, and fulfillment requirements.

We cannot guarantee that a particular carrier will be used for every order.

Order Tracking

When tracking information is available, customers will receive shipment information after the order has been processed and dispatched.

Please allow time for the shipping carrier to activate or update tracking information after a shipping label has been created.

Carrier tracking updates, estimated delivery dates, and delivery scans are controlled by the respective shipping carrier.

Address Accuracy

Customers must provide a complete and accurate delivery address when placing an order.

Please carefully review the following information before submitting your order:

Recipient name
Street address
Apartment, suite, or unit number, if applicable
City
State
ZIP Code

If you notice an address error after placing an order, contact us as soon as possible at support@bacooli.com.

We will make reasonable efforts to assist with an address correction before shipment. However, changes cannot be guaranteed once an order has been processed or transferred to the carrier.

Incorrect or Undeliverable Addresses

If an order cannot be delivered because the customer provided an incorrect, incomplete, or undeliverable address, the package may be returned to us by the shipping carrier.

If this occurs, please contact support@bacooli.com so we can review the order and available resolution options.

Additional delivery attempts or reshipment may depend on the circumstances of the returned package.

Delayed Shipments

Most orders are delivered within the estimated timeframe, but delays may occasionally occur because of circumstances outside our reasonable control, including:

Severe weather
Carrier network delays
Transportation disruptions
High seasonal shipping volume
Holidays
Incorrect or incomplete delivery information

If your order has not arrived within the expected delivery period, please contact us at support@bacooli.com with your order information.

We will review the available tracking information and assist you with the next appropriate steps.

Lost Packages

If tracking information indicates that a package may be lost in transit, contact us at support@bacooli.com.

Please provide:

Your full name
Order number
Shipping address
Available tracking number

We will review the shipment information and, when appropriate, work with the shipping carrier to investigate the delivery status.

Packages Marked as Delivered

If the carrier marks your package as delivered but you cannot locate it, we recommend checking:

Around your delivery location
Mailbox or parcel locker
Building reception or front desk
Household members
Neighbors
Any delivery location shown in the carrier's tracking details

If the package still cannot be located, contact support@bacooli.com and provide your order number and tracking information so we can review the situation.

Damaged Packages

If your order arrives damaged, please contact support@bacooli.com as soon as possible.

Include:

Your order number
A description of the issue
Clear photographs of the damaged product
Photographs of the shipping package when relevant

We will review the information and provide instructions regarding the appropriate resolution.

Any product return or refund will also be subject to our applicable Return & Refund Policy.

Order Changes and Cancellations

If you need to request an order change or cancellation, contact support@bacooli.com as soon as possible.

We will make reasonable efforts to accommodate your request before the order is processed or shipped. However, we cannot guarantee changes or cancellations after fulfillment has begun.

Once an order has shipped, applicable return procedures will be governed by our Return & Refund Policy.

Privacy and Shipping Information

Information provided for shipping and fulfillment purposes is used only as reasonably necessary to process orders, arrange delivery, provide customer support, prevent fraud, and operate our services.

Information may be provided to relevant service providers, including shipping carriers and fulfillment partners, when necessary to complete delivery.

Our website may also use cookies and similar technologies for website functionality, analytics, security, and service improvement.

For additional information regarding the collection, use, storage, cookies, and protection of personal information, please review our Privacy Policy and Cookie Policy available on bacooli.com.